Ombuds and Mediator


Ombuds Services


An organizational ombuds for almost 15 years and a Certified Organizational Ombuds Practitioner (CO-OP®) since 2015, outsourced contract ombuds services are available through The McCammon Group and MWI.


What does an Ombuds do?
Organizational ombuds are designated neutrals who provide confidential conflict resolution and problem-solving services to members of the organization. Ombuds may offer leadership consultation, skills coaching, facilitated conversations, group assessments, and analyze trends to help improve conflict resiliency and capability. 


Organizational ombuds practice informally, impartially, confidentially, and independently in adherence to the  IOA Standards of Practice.

Mediation Services


Mediation is a voluntary process where a neutral third party, called a mediator, helps parties in a dispute reach a mutually acceptable resolution.


What does a mediator do?

A mediator is a third party neutral who listens to individuals' concerns about past or current conflict in order to find a resolution. This can be done through issue exploration and reframing, shuttle diplomacy, and mediation sessions. Mediators do not take sides and are not decision makers, arbitrators, or investigators.

  • Ombuds Services

    Outsourced Ombuds services include conflict capability building, conducting climate assessments, and analyzing culture and trends. Contract services available through The Mccammon Group and MWI.


  • Ombuds Rates

    $150-200+ per hour 


    Contracts available through The McCammon Group (ombuds@mccammongroup.com) and  MWI  (ombuds@mwi.org).

  • Mediation Services

    • 15 minute consultation (for each party) prior to individual sessions with to help parties assess readiness for mediation. 
    • If parties are willing, the mediator schedues a 45-60 minute individual meeting with each party.
    • The mediation is scheduled. Usually a minimum of 2-4 hours, mediation allows parties to share their perspectives, explore sticking points, and create agreements. 

  • Mediation rates

    • Free 15-consultation to assess readiness of the parties
    • Pre-mediation session with each party $125/hr
    • Mediation $200+ per hour (minimum of 2 hours)